30 June 2022
Are you looking for the best WordPress live chat plugins for your websites?
Customers expect an instant response to their questions, and any doubt regarding their purchase can result in you losing a sale. In fact, more than 67% of online customers abandon their shopping carts without checking out.
In this post, we’ll show you some of the best live chat WordPress plugins to help you instantly answer user questions and convert them into paying customers. All of these live chat services work perfectly with any WordPress website.
According to some stats, 73% of customers who use live chat are happy with their experience. This is significantly higher than email, social media, or phone support agents, where only 44% of customers are satisfied with their experience.
Keeping this in mind, live chat can significantly impact your online sales and promotion. It allows customers to get immediate responses without leaving your website. A good live chat experience can greatly help a customer’s buying decision.
Adding live chat support is proven to reduce cart abandonment, boost sales, and boost conversion rates. However, a lot depends on the live chat plugin you select.
A bad live chat customer experience can have a negative impact. You may lose sales due to slow response times, or customers may leave with a negative image of your business. You may even find up paying too much for live chat software or struggling to get the most out of software that isn’t a good fit for your website, needs, or skill level.
Basically, you need to find a low-cost live chat service that is simple to use, integrates with WordPress or your website builder platform, and includes all you need to increase sales.
Before you select a WordPress live chat plugin, ask yourself questions like:
Each chat plugin is unique and provides different functionality. Make sure that the WordPress chat plugin you select fulfills your company’s and your customers’ needs.
That being said, let’s look at the best live chat WordPress plugins you can use to grow your business.
LiveChat is the market leader in the live chat plugin. It’s really simple to set up and install, thanks to their free LiveChat plugin for WordPress.
LiveChat provides professionally designed live chat support apps that your customer support team may use on their desktops, tablets, and mobile devices. As a result, you may communicate with a customer without logging into your WordPress dashboard.
You may add pre-chat survey forms before and after a live chat session to monitor your support and sales team members’ performance. You may build up a workflow when no one is available to answer queries. That way, customers can easily send a support ticket directly from the live chat window, and your team will get notified.
LiveChat connects with dozens of different services, including popular CRM software such as Hubspot and Google Analytics. Plus, It allows omnichannel chats by connecting with WhatsApp and other messaging platforms.
Additionally, it is compatible with all the leading email marketing platforms, such as Mailchimp and Constant Contact. This saves your time because you won’t have to manually enter customer information into your other systems.
Further, LiveChat has a smart API that integrates with our knowledge base and ticketing system.
The best thing about LiveChat is its speed. The chat functionality is highly fast and provides a greater user experience than most live chat solutions.
The built-in tools make it simple to customize LiveChat’s chat box to properly fit your website design, which is a significant plus.
LiveChat offers different plans for businesses of various sizes, including startups. Their plans start at $16 per agent per month invoiced annually or $19 billed monthly. Each plan offers a 14-day free trial.
HubSpot is a well-known all-in-one marketing platform that includes live chat and a chatbot builder.
You can personalize the live chat look to fit your company’s branding and create automated chatbots for when your crew is offline without writing a single line of code. HubSpot’s live chat also connects all customer data with the HubSpot CRM platform, eliminating the need to manually enter this information.
You can utilize HubSpot’s built-in features to customize the chat experience for returning visitors, which helps increase sales.
Along with LiveChat, HubSpot also offers email marketing automation, sales CRM, landing page software, help desk software, and many other effective marketing features.
This enables you to communicate with your customers via various channels, including live chat, support tickets, and email automation.
The best thing about HubSpot is that it has a free version, so you can test it out and then decide if it’s the right software for you.
You can use HubSpot chatbots for your website for free. However, if you want to use other tools, such as HubSpot’s drag and drop landing page builder, you’ll need to subscribe to a paid plan. These start at $45 per month.
SendinBlue is a powerful and user-friendly live chat software.
It makes it simple to convert website visitors into customers by answering their queries in real-time through live chat. The chat connects with SendinBlue’s marketing automation, allowing you to collect more leads.
SendinBlue features email marketing integration, Facebook ad retargeting, segmentation, and complete marketing automation.
SendinBlue provides a comprehensive marketing bundle that includes CRM, SMS, email marketing, landing pages, and more. This powerful toolkit helps you in converting even more visitors into paying customers.
SendinBlue offers live chat for one user and sends up to 300 emails/day in their free plan. However, paid plans start with the Lite plan, which costs $19.12/month for 20,000 emails.
Tidio is a popular live chat plugin that you can easily integrate into your website. After that, you can change the live chat pop-up to match your brand.
Tidio has over 35 ready-made chatbot templates, allowing you to answer customers 24/7. All of these automated templates can be customized using their drag-and-drop chatbot editor.
With Tidio, you can see a list of all website visitors and what your customers are typing in real-time. This allows you to respond to customers faster and provide a better overall visitor experience.
You may stay in touch with customers no matter where you are by using Tidio’s desktop or mobile app.
Tidio allows you to get started for free. This plan includes three chat operators, 100 unique monthly visitors, and unlimited chat sessions. Paid plans start at $49/month and include more advanced live chat features.
Tawk.To is a live chat plugin for WordPress that is free.
It is completely customizable, as you may change the chat box’s colors, content, position, and border-radius. Furthermore, you may upload a unique bubble design to match your brand perfectly.
Tawk.To include over 1,000 custom emojis and 45 languages to translate to if you want to add a personal touch and target a bigger audience.
Tawk.To allow you to add an unlimited number of agents to your account. This allows multiple users to talk at the same time, which increases conversion rates.
Other prominent features include in-chat payments and automated translation. Together, these features contribute to gaining visitors’ trust and providing excellent customer service.
This WordPress live chat plugin works with all major web browsers and mobile operating systems, including iOS and Android.
Tawk.To is available for free on the WordPress.org plugin directory.
Chaport live chat tries to make communication with customers more engaging. With this in mind, Chaport ensured the WordPress chat plugin was simple to install and use.
Chaport offers live chat via the web, desktop, and mobile apps. Furthermore, this WordPress live chat plugin is a multi-channel platform that interfaces with other live chat applications such as Telegram and Viber.
Aside from that, Chaport is natively multilingual and instantly switches to the visitor’s browser language.
In terms of lead generation, the tool includes an automatic email address request to capture visitors’ emails. You also receive basic visitor information, such as the visitor’s name and phone number.
The chaport free plan allows you to use two chat operators and basic features, including 60-day chat history. Premium plans are available at $25/month per operator or $19/month (billed annually).
Zendesk Chat is a premium customer support platform for WordPress. Its live chat platform is mobile-friendly and contains convenient features like analytics insight and proactive chat.
Zendesk Chat also saves customer profiles and history to provide agents with more information about the issue before replying for a better chat experience. This allows for faster and more personalized support when responding to messages.
Furthermore, because all conversation takes place in a centralized workplace, this live chat WordPress plugin provides excellent organizational features.
Zendesk Chat allows you to stay connected on any channel by using a web browser, a mobile device, or social messaging apps like WhatsApp and Messenger. Agents can effectively offer support and carry on the conversation while moving around in this way.
This live chat plugin starts from $19 per agent/month when billed annually.
Olark is the best WordPress chat plugin for optimizing products and services based on customer insights.
Since it continuously updates customer records, this WordPress live chat provides simple data access. It records all visits and page views while you interact with visitors to your website.
Olark’s real-time dashboard provides quick reports on chat stats and customer feedback. This live chat plugin is the best for discovering more about your audience because it also includes a transcript archive where you can save every conversation to a database that you can search.
This live chat software includes unique pre-chat forms to capture users’ attention immediately. These are used to kick-start conversations by collecting extra information before the actual conversation begins.
Additionally, Olark also includes a message trigger, which allows it to automatically send a customized and uniquely designed offer to those who visit your site.
Olark start from $29 per agent per month. They also offer a 2-week free live chat support trial.
Formilla is a company that provides two services: live chat and marketing automation. Their live chat service includes multiple features such as real-time monitoring, multi-channel communication, and AI-enabled chatbots. It also allows you to offer chat invitations to specific types of visitors, such as returning or new visitors.
Because their other product focuses on marketing automation, Formilla is an excellent pick if you want to use live chat to improve sales.
Formilla offers a free plan for small businesses with up to 30 chats/month and 1 Chat Agent. Paid plans start at $24.99 per month.
JivoChat is a WordPress live chat plugin that does so much more. In addition, to live chat, JivoChat allows you to communicate with your consumers via phone, email, and social media. Its implementation and design are adjustable, allowing you to fit it into your communications strategy and brand identity. Furthermore, JivoChat offers a built-in CRM and lets you link an existing CRM if you already have one.
JivoChat’s live chat features include all the basics, including canned responses and offline messages, as well as many sophisticated features, like multi-agent chats and an integrated CRM.
JivoChat offers a free plan with five agents. Paid plans start at $19 per agent per month if billed annually.
Having live chats and chatbots increase user engagement, builds loyal customers, and increases your sales revenue. However, it might be hard for beginners to understand where to make or maintain such chat sections.
That’s why we strongly advise using the WordPress live chat plugins mentioned above. All the plugins on the list above have unique qualities and benefits. As a result, you can select one of them.
If you haven’t, we suggest using LiveChat. It offers all the features you need to answer customer queries and increase conversions at an affordable price.
Hubspot is the best; if you’re looking for an all-in-one marketing and CRM platform that offers live chat software and a chatbot builder. You may also use their live chat for free, making them suitable for all budgets.
Another option is Tawk.To Live Chat. It’s a real-time live chat widget that connects and analyses visitors’ activities.
We hope this post helps you choose the best live chat plugin for your WordPress site. Check out these other tools and plugins to grow your website and business:
Lastly, follow us on Twitter for regular updates on new articles.
Yes, in most cases, a live chat is a real person. However, you may first come across a chatbot, which will then direct you to the right (human) agent for a one-on-one discussion.
The simple answer is YES! First and foremost, a live chat app will make you seem more professional. Second, people don’t like to use phones and especially don’t like to wait for email responses. They need quick solutions! Third, you may gain trust and increase conversions. Fourth, you may discover more about what your audience wants.
A live chat will help boost conversions by offering immediate responses and conveying that real people run the brand or company. This will increase trustworthiness and improve the likelihood of winning more deals.